Privacy Policy 2017-03-16T11:52:01+00:00

Your privacy is important to us. We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. This document, which we update from time to time, describes how we processs and use your personal information and how we use cookies on bestofamsterdam.com. It also tells you how you can contact us if you have questions about your personal information. Before submitting your personal information to our website, please read this Privacy and Cookies Policy  carefully to learn about our privacy and cookies practices. By visiting bestofamsterdam.com you are accepting the practices described herein.


What kind of personal information does BestofAmsterdam.com use?
We offer you a service to plan your trip to Amsterdam that we call “My Itinnerary” for which you can open a user account. This allows you to plan your trip, add and remove travel destinations (hotel, restaurants, museums etcetera) and make private notes. We offer you this service for your convenience only, as it does not provide you the possibility to make actual reservations or bookings. Consequently, we do not share any data or personal information you enter in “My Itinnerary” with others.

When you visit our website, even if you do not use “My Itinnerary”, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. None of this information by itself will be able to tell us who you are, but it can still considered to be ‘personal’ information.

Why does Best of Amsterdam collect and use your personal details?
Best of Amsterdam uses the information we collect about you for the following general purposes:

  1. For registration and to manage your account, including to facilitate your access to and use of our website;
  2. To communicate with you in general, including to provide information about Best of Amsterdam and invitations from the Best of Amsterdam community;
  3. To enable us to publish your reviews, forum posts, and other content to the Best of Amsterdam community;
  4. To respond to your questions and comments;
  5. To measure interest in and improve our products, services, and website;
  6. To notify you about special offers and products or services available from us or our partners that may be of interest to you;
  7. To otherwise customize your experience with Best of Amsterdam;
  8. To solicit information from you, including through surveys;
  9. To resolve disputes or troubleshoot problems;
  10. To prevent potentially prohibited or illegal activities;
  11. To enforce our terms of use as stated in our Terms, Conditions and Notices;
  12. And as otherwise described to you at the point of collection.


How does Best of Amsterdam use social media?
We use social media to promote our accommodation partners’ properties and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the BestofAmsterdam.com website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network. In addition to implementing these buttons, Best of Amsterdam uses social media by maintaining accounts on several social media sites, which may allow you to share information with BestofAmsterdam.com

How does Best of Amsterdam share your data with third parties?
We do not share any of your personal information without your prior approval except for when competent authorities compel us to do so. Thus we may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts. 

How does Best of Amsterdam use reviews?
Completely voluntary you can choose to leave a review of anything, like your stay at any accommodation or visit to a museum, on BestofAmsterdam.com. We ask you to use your real name, but you are allowed to use a fictional one to stay anonymous. By completing a review, you are agreeing that it can be displayed (as further described in our Terms and Conditions) on, for example, the relevant accommodation information page on our website, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant accommodation or on our business partner’s website, to inform other travellers about the experienced quality and/or services. 

Why does Best of Amsterdam use cookies?
A cookie is a small amount of data that a website places on your computer, there are different types of cookies and different ways of using them. Cookies enable your browser to be recognised by the website, as webpages have no memory. And so, if you are surfing from page to page within a website, you will not be recognised as the same user across pages. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognised when you return to a website.

How does Best of Amsterdam use cookies?
We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. We therefore use cookies, but you can choose to erase all cookies from your browser any time you want to. Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need. If you choose not to accept certain cookies, you may not be able to use some functions on our website. BestofAmsterdam.com uses the following types of cookies:

Technical cookies: We use technical cookies to show you our website, to make it function correctly, to create your user account and to sign you in. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website efficiently and effectively, for example by remembering your preferred language. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.

Analytics cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn’t, to optimise and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which webpages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website.

Does Best of Amsterdam use third-party cookies?
Yes, we use the services of trusted and recognised online advertising and marketing companies. To enable their services, these companies need to place cookies.

Who has access to BestofAmsterdam.com cookie data?
Only Best of Amsterdam has access to BestofAmsterdam.com cookies. Cookies placed by third parties can be accessed by these third parties.

What security procedures does Best of Amsterdam put in place to safeguard your personal information?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal information. We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.

The services offered by Best of Amsterdam are not directed at children under the age of 18. The use of any of our services is only allowed with the valid consent of a parent or a guardian. When we receive information from a child under the age of 18, we reserve the right to delete it.

How can you control the personal information you have given to Best of Amsterdam?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at info@bestofamsterdam.com. Please write ‘Request personal information’ in the subject line of your email and include a copy of your identity card to help us prevent unauthorised individuals from accessing your personal data.

If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to info@bestofamsterdam.com with ‘Request for removal of personal information’ in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Best of Amsterdam website and choosing to remove your account.

Last updated, 19 januari 2014